Secure email for
Australian insurance companies, brokers and underwriters
Email infrastructure for the full Australian insurance sector — APRA CPS 234 ready, ASIC-compliant, with policyholder data sovereignty and 7-year claims communication archiving built in.
APRA CPS 234 applies to all APRA-regulated insurers (general, life, private health) and requires board-level information security governance including email provider assessment. The requirement cannot be satisfied with Gmail or Microsoft 365 alone without independent security assessment documentation.
Insurance email compliance in Australia
Every compliance obligation that applies to insurance email — and how ShieldBox satisfies each one.
All APRA-regulated insurers (general, life, private health) must maintain information security capability aligned with CPS 234. Email providers must be assessed for third-party security capability. Board-level accountability applies.
Insurance companies and brokers holding AFSL must retain client communications for 7 years. ASIC can compel production of policyholder correspondence in disputes and regulatory investigations.
Policyholder health information, claims data, and underwriting details are sensitive personal information. Insurance companies using offshore email create ongoing APP 8 cross-border disclosure for every policyholder communication.
AFCA resolution processes require insurers to produce complete claims communication records. Tamper-proof email archiving is essential for AFCA dispute resolution and complaint handling.
Everything insurance needs
Built from the ground up for Australian compliance requirements specific to insurance.
All policyholder correspondence, claims communications, and underwriting data stored exclusively in Australian data centres. APRA and Privacy Act APP 8 satisfied.
WORM archiving of all claims correspondence. ASIC and AFCA-accessible exports with chain-of-custody documentation. Legal hold for disputed claims.
Automated breach detection with APRA incident notification workflow. Never miss the mandatory 72-hour APRA reporting window.
Health insurance claims containing medical information encrypted at AES-256 standard, satisfying Privacy Act sensitive information requirements.
Claims assessors, underwriters, brokers, and compliance teams each configured with appropriate access. Client account segregation by policy type.
p=reject enforcement prevents fraudulent claims correspondence pretending to originate from your insurer domain — a growing vector for claims fraud.
Every insurance setting, covered
APRA-regulated general insurance companies managing policyholder communications, claims assessments, and underwriting correspondence.
Get startedPrivate health insurers with sensitive health claims data, member communications, and APRA CPS 234 health information security requirements.
Get startedLife insurance companies managing policy onboarding, claims correspondence, and sensitive medical underwriting information.
Get startedAuthorised AFSL insurance brokers with 7-year client communication records, placement documentation, and claims advocacy correspondence.
Get startedTrusted by Australian insurance professionals
“Our APRA-appointed auditor flagged CPS 234 third-party assessment obligations for our email provider. ShieldBox's IRAP documentation and ISO 27001 certification satisfied our board's information security governance requirements completely.”
“AFCA required us to produce 5 years of claims correspondence in a dispute. Our previous Gmail setup took 3 weeks to compile. ShieldBox's archived search produced everything in 40 minutes properly formatted for AFCA.”
Our team migrates your complete email history from Gmail, Outlook, or any provider. Overnight, zero downtime.
Insurance email FAQ
ShieldBox provides the documentation APRA CPS 234 third-party assessments require: current IRAP assessment scope document, ISO 27001 certification, contractual information security commitments, and audit access rights. Many APRA-regulated insurers have had ShieldBox cleared by their prudential auditors. Contact compliance@shieldbox.com.au.
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