We're a real team, in a real office,
in Australia
Talk to a human — not a chatbot. Our team is based in Sydney and Melbourne, available during Australian business hours.
Reach the right team, first time
Every email below goes directly to the relevant team — all handled by real ShieldBox staff based in Australia. No offshore call centres.
Technical help, account issues, setup & onboarding
Pricing, demos, enterprise plans & volume licensing
Invoices, payment methods, subscription changes
Vulnerability reports, security incidents & pen testing
Data access requests, erasure, Privacy Act 1988 enquiries
IRAP, Essential Eight, regulatory & legal obligations
Spam, abuse, terms of service violations & reports
Anything that doesn't fit the other categories
Feedback, ideas, partnerships & media enquiries
All alias addresses automatically send you an acknowledgement with a unique reference number so you know we got it. Response times are during business hours (Mon–Fri, 9am–6pm AEST) unless otherwise noted.
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Start the conversation
Whether you're evaluating ShieldBox for your organisation, looking for a partner program, or just have a question — we respond to every enquiry within 2 business hours.