Secure email built for
Australian medical practices
The only Australian-hosted email platform assessed to handle patient health information — Privacy Act 1988 compliant, IRAP-assessed, and trusted by 6,500+ healthcare providers.
Healthcare is Australia's #1 sector for NDB notifications. The OAIC received 104 health sector breach reports in 2024-25 — more than any other industry.
Healthcare email compliance in Australia
Medical practices face more email compliance obligations than almost any other Australian industry. ShieldBox is designed to satisfy all of them.
All health information is sensitive under the Privacy Act. Medical practices and hospitals must satisfy all 13 APPs, with particular attention to APP 8 — offshore storage of patient records is a significant legal risk.
Healthcare providers registered with the My Health Records system must meet ADHA security and access requirements. Clinical communications touching MHR data require additional safeguards.
AHPRA-registered practitioners must maintain professional standards that include confidentiality of patient information in all electronic communications, including email correspondence.
Healthcare is the sector most frequently reported to the OAIC under the NDB scheme. A single phishing incident can trigger mandatory notifications to thousands of patients and the OAIC within 30 days.
State and territory health records legislation adds further obligations. NSW Health Records & Information Privacy Act, Victorian Health Records Act, and equivalent Queensland, WA, and SA legislation all apply.
The Australian Cyber Security Centre has published specific guidance for health sector organisations, recommending ASD Essential Eight implementation and encrypted email as baseline controls.
Everything a medical practice needs
Secure email for medical practices built from the ground up for Australian healthcare compliance.
All clinical emails, attachments, and patient correspondence physically stored and processed in Australian data centres. Zero offshore data transfers. Your APP 8 obligation resolved by design.
AES-256 encryption at rest, TLS 1.3 in transit. Clinical communications protected to the same standard as Australian government classified information. Encryption keys held by you.
GP, specialist, practice nurse, admin — configure exactly who sees what. Shared inboxes with individual audit trails. Reception staff can't access clinical communications.
Complete audit log of every email event retained for 7 years. Satisfies medical record keeping obligations under all Australian state and territory health legislation.
Automated detection of potential notifiable data breaches — compromised accounts, unusual bulk access, suspicious forwarding. Healthcare is the #1 NDB sector — be ready.
Full email authentication at p=reject enforcement. Eliminates spoofed emails pretending to come from your practice — a common healthcare BEC attack vector. Protects your patients too.
ShieldBox integrates seamlessly with Best Practice Software, Medical Director, Genie, and Zedmed via IMAP/SMTP. No disruption to existing clinical workflows.
Your own @drsmith.com.au address for every clinician. Professional credibility with patients, secure custom domain email that works correctly with spam filtering.
Every healthcare setting, covered
From solo GPs to multi-site hospital groups — ShieldBox scales to every Australian healthcare organisation.
Bulk billing and mixed billing GPs using ShieldBox for patient referral communications, results notifications, and Medicare correspondence. Full RACGP standards alignment.
Get startedOphthalmology, cardiology, orthopaedic, and oncology specialists handling sensitive referral correspondence and surgical planning communications. End-to-end encrypted.
Get startedPhysiotherapy, psychology, occupational therapy, dietetics, and speech pathology practices. AHPRA obligations and sensitive clinical notes protected.
Get startedPrivate day surgical facilities handling pre-admission communications, anaesthetic consent, and post-operative follow-up. NSQHS Standards aligned.
Get startedResidential aged care and NDIS providers handling sensitive care plans, incident reports, and family communications. Aged Care Quality Standards compliant.
Get startedPathology and diagnostic imaging providers transmitting results electronically to referring GPs and specialists. NATA accreditation evidence available.
Get startedTrusted by Australian clinicians
“After the Medibank breach in 2022, our board mandated a full review of data sovereignty. ShieldBox was the only email provider that could satisfy our privacy officer's requirements — data in Australia, IRAP-assessed, and with a proper audit trail.”
“We switched from Google Workspace after our practice manager flagged the APP 8 issue. ShieldBox took about two hours to set up across our six GPs. The migration team moved all our historical emails overnight — completely seamless.”
“As a psychology practice we're acutely aware of patient confidentiality obligations. ShieldBox gives our clients — and our PI insurer — confidence that sensitive session notes and correspondence never touch an overseas server.”
Our team migrates your complete email history from Gmail, Outlook, or any provider. Overnight, zero clinical downtime.
Healthcare email FAQ
It creates significant Privacy Act risk. Under APP 8, when you store or process patient health information offshore (which Google and Microsoft do unless you specifically purchase and configure their Australian data residency options), you remain accountable for how that information is handled. If the offshore provider is breached, you may have NDB notification obligations even if your own systems are secure. The safest approach is to use Australian-hosted email where the data never leaves Australia.
Protect your patients.
Protect your practice.
Join 6,500+ Australian healthcare providers on the only email platform purpose-built for Australian Privacy Act compliance. Free 30-day trial, no credit card required.