ShieldBox
ShieldBox customers across Australia
Customer Stories

28,000+ Australian businesses choose ShieldBox

From solo operators to ASX-listed enterprises — here's why Australia's fastest-growing organisations trust their email to ShieldBox.

28,000+
Active customers
4.9/5
Average satisfaction score
97%
Customer retention rate
14
Industries served

Trusted across 14 industries

Legal
Healthcare
Financial Services
Government
Property & Construction
Education
Consulting
Allied Health
Agribusiness
Technology
Retail & eCommerce
Accounting
Biotech & Research
Non-Profit
Case Studies

Real Australian businesses, real results

From sole traders to ASX-listed groups — here's how ShieldBox changed the way Australian organisations handle email.

Meridian Accounting Group case study
Accounting & Financial Services
Meridian Accounting Group
Sydney, NSW240 staff

“From compliance risk to compliance confidence — in 30 days”

The Challenge

Meridian Accounting Group held financial data for over 3,200 clients including ASX-listed companies. They were using a US-based email provider and, after a regulatory audit, discovered emails containing sensitive financial information were being routed through US servers — a potential breach of the Privacy Act 1988 APP 8 cross-border disclosure requirements.

The Solution

ShieldBox migrated 240 staff accounts in a single weekend with zero downtime using the parallel migration tool. All historical email was imported and indexed. Custom domains were configured for each of the firm's three practice groups.

The Outcome

Zero compliance breaches since migration. The firm's PI insurance premium dropped 12% at renewal. The managing partner estimates they've saved over $180,000 in potential regulatory exposure.

240
Staff migrated
48h
Full migration time
0
Compliance breaches
12%
Insurance premium drop

“We were sitting on a ticking compliance time bomb without realising it. ShieldBox didn't just fix the problem — they made us better positioned for every regulatory conversation we now have with clients.”

Managing Partner, Meridian Accounting Group
Testimonials

Trusted by teams across every industry

Over 28,000 Australian professionals choose ShieldBox every day. Here's what they say.

Testimonials are shared with permission. Names withheld at customer request.

“We evaluated six email platforms and ShieldBox was the only one that could give us a written guarantee our data never leaves Australia. That's not negotiable for a financial services company.”

CTO
Chief Technology Officer
Fintech
Sydney, NSW

“The migration was so smooth our team didn't even notice the switchover. Three months later, nobody wants to go back.”

OPS
Head of Operations
Engineering & Construction
Perth, WA

“Our clients entrust us with their entire financial life. ShieldBox gives us — and them — certainty that those conversations are protected by Australian law, on Australian infrastructure.”

MD
Managing Director
Wealth Management
Melbourne, VIC

“As someone who spends their day advising clients on APP compliance, using a US email provider was becoming professionally untenable. ShieldBox was an obvious fix.”

DPO
Privacy Officer
Management Consulting
Canberra, ACT

“The AI email assistant has genuinely changed how our admin team works. They're processing twice the volume with the same headcount — that translates directly to more time caring for residents.”

IT
IT Manager
Aged Care & Healthcare
Newcastle, NSW

“When a global energy company is circling you for acquisition, every data room document matters. Running on ShieldBox meant our legal communications were airtight throughout the entire process.”

GC
General Counsel
Energy & Resources
Adelaide, SA

“I run a 20-person agency and I sleep better knowing client strategy documents sent over email are encrypted and sitting on a server in Australia, not someplace I can't name.”

CEO
Founder & CEO
Digital Marketing
Brisbane, QLD

“We finally feel like our email provider is actually on our side. The support team knows Australian healthcare law and it shows in every conversation.”

PM
Practice Manager
Allied Health
Melbourne, VIC

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