Secure email for
Australian aged care providers and NDIS organisations
The email platform purpose-built for Australian aged care — protecting resident health information, satisfying Aged Care Quality Standards, and eliminating the CLOUD Act risk on every care communication.
Aged care resident data is among the most sensitive personal information under the Privacy Act 1988. Every email containing a resident's care plan, medical history, or incident report transmitted through Gmail or Microsoft 365 is an ongoing APP 8 cross-border disclosure — creating real liability for facility operators.
Aged Care email compliance in Australia
Every compliance obligation that applies to aged care email — and how ShieldBox satisfies each one.
The Aged Care Quality Standards require providers to protect residents' personal information and maintain dignity in all communications. Standard 8 (Organisational governance) has direct email security implications for all registered providers.
Resident health information is sensitive information under APP 3. Combined with APP 8, any aged care facility using offshore email for resident communications faces serious Privacy Act exposure and NDB notification risk.
Aged care providers registered with the My Health Records system must satisfy ADHA security requirements for all clinical communications relating to residents' health records and care plans.
NDIS registered providers must satisfy Quality and Safeguards Commission requirements including appropriate information security for participant data in all communications.
Everything aged care needs
Built from the ground up for Australian compliance requirements specific to aged care.
All care communications, incident reports, and health information stored exclusively in Sydney data centres. APP 8 resolved by design.
Care managers, RNs, PCWs, admin, and family liaison each see only what they should. Resident correspondence isolated by care team.
Full WORM audit trail of all resident correspondence. Satisfies aged care record-keeping requirements and ACQSC audit evidence needs.
Automated detection of account compromise with resident health data access. Healthcare is Australia's #1 NDB sector — be ready within 30 days.
Secure family communication channels that don't rely on personal staff email accounts. Family members correspond with the facility, not individual carers.
Incident report email communications encrypted and access-controlled. Regulatory and legal privilege protection for incident documentation.
Every aged care setting, covered
Government-funded and private residential aged care facilities with Aged Care Quality Standards compliance and ACQSC audit requirements.
Get startedHome care package and Commonwealth Home Support Programme providers with distributed workforce and sensitive in-home care communications.
Get startedNDIS registered support providers with participant data obligations under the NDIS Quality and Safeguards Commission.
Get startedIntegrated retirement and care village operators managing resident communications across independent living and care wings.
Get startedTrusted by Australian aged care professionals
“The Aged Care Royal Commission specifically flagged inadequate data protection as a sector-wide concern. We moved every facility to ShieldBox within 90 days — our ACQSC reviewer noted it as a positive governance improvement.”
“Our family liaison coordinator was using personal Gmail to communicate with resident families. ShieldBox gave us a professional facility email domain, proper audit trails, and the families love the consistent communication.”
Our team migrates your complete email history from Gmail, Outlook, or any provider. Overnight, zero downtime.
Aged Care email FAQ
ShieldBox directly supports Standard 8 (Organisational governance) through documented information security, privacy policy support, and IRAP-assessed infrastructure. ACQSC reviewers consistently accept ShieldBox as evidence of sound information governance for digital communications.
Ready to protect your aged care practice?
Join thousands of Australian aged care professionals on the only email platform purpose-built for Australian compliance. Free 30-day trial, no credit card required.