Is ShieldBox really hosted in Australia?

Yes. 100% of ShieldBox data — every email, attachment, and contact — is stored exclusively on servers physically located in Australia (Sydney and Melbourne data centres). No data ever leaves Australian soil.

Is ShieldBox compliant with the Australian Privacy Act 1988?

Yes. ShieldBox is fully compliant with the Australian Privacy Act 1988 (Privacy Act), the Australian Privacy Principles (APPs), and holds ISO 27001 certification. We also support IRAP-assessed environments for government users.

How does ShieldBox encryption work?

ShieldBox uses AES-256 encryption for all emails at rest and in transit. Users can optionally enable OpenPGP for zero-knowledge end-to-end encryption, meaning even ShieldBox staff cannot access your email content.

Can I use my own domain with ShieldBox?

Yes. ShieldBox supports custom domain hosting on all paid plans. You can use your own domain (e.g. you@yourcompany.com.au) with full DNS management, SPF, DKIM, and DMARC configuration.

Does ShieldBox offer a free plan?

Yes. ShieldBox offers a free plan with 5GB of Australian-hosted encrypted storage, no credit card required. Paid plans start from $9 AUD/month for additional features and storage.

How is ShieldBox different from Gmail or Outlook?

Unlike Gmail (USA) or Outlook (USA/Ireland), ShieldBox stores all data exclusively in Australia, does not scan emails for advertising, is compliant with Australian law, and uses military-grade encryption. Your data is never sold or shared with third parties.

Do I need to transfer my domain to ShieldBox?

No. You keep your domain at your current registrar. You only need to update your MX and SPF/DKIM DNS records to point email delivery to ShieldBox. Your website, domain registration, and everything else stays exactly where it is.

How many email addresses can I create at my domain?

Unlimited. All ShieldBox plans include unlimited email addresses at your custom domain. Whether you need 3 or 300 addresses, there's no per-address charge.

Can I use my existing email history with my custom domain?

Yes. ShieldBox's free migration service imports your full email history from Gmail, Outlook, or any IMAP provider. Your emails arrive with the same timestamps, labels, and folder structure — and are accessible from your custom domain address from day one.

What happens if I cancel? Do I lose my domain?

Your domain is yours. If you cancel ShieldBox, you simply update your DNS records to point to a new email provider. ShieldBox never holds your domain hostage. We'll also export your full email history in standard MBOX format on request.

Does ShieldBox support .com.au and other Australian TLDs?

Yes. ShieldBox supports every domain extension — .com.au, .net.au, .org.au, .gov.au, .edu.au, and all international TLDs. There's no restriction on domain type.

Can I run multiple brands or entities on one ShieldBox account?

Yes, Business and Enterprise plans support multiple custom domains on a single account. Each domain gets independent MX, DKIM, SPF, and DMARC configuration. Perfect for accounting firms managing multiple entities, or businesses with several brands.

Setup in 10 minutes — Australian servers

Business email at
your own domain

Create you@yourcompany.com.au in minutes. Australian-hosted, IRAP assessed, Privacy Act 1988 compliant — with DMARC, DKIM, and SPF configured automatically.

Get your custom domain See setup guide

10-min setup

AU servers only

IRAP assessed

No domain transfer

Your custom domain

hello@cooperlaw.com.au

Partner

accounts@cooperlaw.com.au

Billing

reception@cooperlaw.com.au

Shared inbox

jsmith@cooperlaw.com.au

Senior Associate

DMARC · DKIM · SPF

All authentication records active

10 min

Average domain setup time

∞

Email addresses per domain

100%

Australian server residency

IRAP

Assessed infrastructure

Everything included

Everything your custom domain needs

From address creation to DMARC enforcement — it all comes with every ShieldBox plan.

Most requested

Your brand, your email address

Create professional email addresses at your own domain — hello@yourfirm.com.au, accounts@yourpractice.com.au, or any format you choose. Every plan supports unlimited addresses at your domain.

Simple DNS setup — 10 minutes

Point your domain to ShieldBox by adding three DNS records: MX, SPF, and DKIM. Our step-by-step wizard walks you through every registrar — GoDaddy, Crazy Domains, VentraIP, Netfleet, and more.

Business & Enterprise

Multiple domains, one account

Run multiple practices, brands, or entities under one ShieldBox account. Add as many domains as you need. Each gets full SPF, DKIM, and DMARC protection independently.

DMARC, DKIM & SPF included

ShieldBox automatically configures DMARC, DKIM signing, and SPF records for your domain. Spoofing your domain becomes cryptographically impossible. No extra setup, no add-ons.

Custom catch-all address

Enable a catch-all address to receive any email sent to your domain, even if the specific address doesn't exist. Great for info@, sales@, or any alias you hand out.

Team aliases & group inboxes

Create team@, support@, or finance@ aliases that route to multiple team members simultaneously. Shared inboxes with individual audit trails — perfect for regulated environments.

Step-by-step

From zero to sending in 10 minutes

No technical expertise needed. If you can copy and paste, you can set this up.

Add your domain

30 seconds

Type your domain name into the ShieldBox domain settings. We'll immediately check if it's live and what DNS records currently exist.

Copy your DNS records

1 minute

ShieldBox generates the exact MX, SPF, DKIM, and DMARC records you need. One click to copy each record value.

Add records at your registrar

5–10 minutes

Log in to your DNS provider (GoDaddy, VentraIP, Crazy Domains, Netfleet, Namecheap, Cloudflare, etc.) and add the records. Our wizard shows screenshots for every popular Australian registrar.

Verify & go live

5–15 min propagation

Click "Verify" in ShieldBox. Once DNS propagates (usually under 15 minutes), your custom domain email is live. Create your first address and send your first email.

Registrar guides

Works with every Australian domain registrar

Screenshot walkthroughs for all major AU registrars — plus international providers.

VentraIP

Most popular AU registrar — guide included

Crazy Domains

Full screenshot walkthrough

Netfleet

.com.au specialists

MelbourneIT

Enterprise DNS guide

Cloudflare

DNS API instructions

GoDaddy

Step-by-step screenshots

Namecheap

Advanced DNS guide

Google Domains

Workspace migration guide

Why Australian hosting matters

Your domain email stays on
Australian soil

Google Workspace and Microsoft 365 offer custom domain email — but they route your email through US and European servers. That means CLOUD Act exposure, GDPR complications, and potential Privacy Act 1988 breaches for sensitive client communications.

ShieldBox routes every email — inbound, outbound, and stored — exclusively through Australian data centres. This isn\'t a best-efforts policy; it\'s a contractual guarantee covering your custom domain email from day one.

View compliance details vs Google Workspace

100% Australian data residency

MX routing, SMTP delivery, storage, and backups — all on ShieldBox's Sydney and Melbourne infrastructure.

Privacy Act 1988 compliant

Your custom domain email is covered under our Privacy Act compliance — all 13 Australian Privacy Principles.

IRAP assessed

The same IRAP-assessed infrastructure that serves Australian government agencies handles your custom domain email.

Contractual data guarantee

Not a policy. A contract. ShieldBox's Terms of Service legally bind us to Australian-only data handling for your domain.

Platform comparison

ShieldBox vs Google Workspace vs Microsoft 365

For Australian businesses, server location is the deciding factor.

Feature	Google Workspace	Microsoft 365
Custom domain email	Google Workspace only	M365 Business only
Included in base plan
Australian servers
DMARC/DKIM/SPF auto-setup
Multiple domains, one account	Extra cost	Extra cost
Catch-all address		Limited
Privacy Act 1988 compliant
IRAP assessed hosting
Free domain migration	Paid	Paid
No per-address fees

Custom domain — your questions answered

Common questions from Australian businesses setting up custom domain email.

Get your custom domain email — Australian-hosted

30-day free trial. Custom domain setup included. No credit card required.

Start free — custom domain included Migrate my existing domain

Business email atyour own domain