Question 1

Is ShieldBox really hosted in Australia?

Accepted Answer

Yes. 100% of ShieldBox data — every email, attachment, and contact — is stored exclusively on servers physically located in Australia (Sydney and Melbourne data centres). No data ever leaves Australian soil.

Question 2

Is ShieldBox compliant with the Australian Privacy Act 1988?

Accepted Answer

Yes. ShieldBox is fully compliant with the Australian Privacy Act 1988 (Privacy Act), the Australian Privacy Principles (APPs), and holds ISO 27001:2022 certification. We also achieve ASD Essential Eight Maturity Level 3 for government users.

Question 3

How does ShieldBox encryption work?

Accepted Answer

ShieldBox uses AES-256 encryption for all emails at rest and in transit. Users can optionally enable OpenPGP for zero-knowledge end-to-end encryption, meaning even ShieldBox staff cannot access your email content.

Question 4

Can I use my own domain with ShieldBox?

Accepted Answer

Yes. ShieldBox supports custom domain hosting on all paid plans. You can use your own domain (e.g. you@yourcompany.com.au) with full DNS management, SPF, DKIM, and DMARC configuration.

Question 5

Does ShieldBox offer a free plan?

Accepted Answer

Yes. ShieldBox offers a free plan with 5GB of Australian-hosted encrypted storage, no credit card required. Paid plans start from $9 AUD/month for additional features and storage.

Question 6

How is ShieldBox different from Gmail or Outlook?

Accepted Answer

Unlike Gmail (USA) or Outlook (USA/Ireland), ShieldBox stores all data exclusively in Australia, does not scan emails for advertising, is compliant with Australian law, and uses military-grade encryption. Your data is never sold or shared with third parties.

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